RETURNS & EXCHANGES

 

Love it or leave it - We hope you love your Atenea piece 🤍 but if you need to return or exchange, it’s simple.

Start your request:

  • Link: https://tinyurl.com/Atenea-returns

Spain returns & exchanges: 2,5 €

Deadlines:

  • Submit your request within 20 days of delivery.

  • Ship the item back within 7 days of approval.

How it works

  1. Submit your return/exchange request via the link above.

  2. Pack items new, unworn, with original tags & packaging.

  3. Attach the provided label.

  4. Drop it at your nearest post office.

  5. Once received, we process your refund/exchange within 7–14 business days (initial shipping is non-refundable).

Important

  • For hygiene reasons, we can’t accept returns of worn bikinis.

  • Initial shipping charges are non-refundable.

  • If you buy from outside the EU, any customs/VAT duties are the customer’s responsibility.

Exchanges

We’re happy to exchange based on stock availability. Once your return arrives at our studio, we’ll ship your exchange and send you new tracking.

International returns

We provide return labels for international returns/exchanges. If you use our label, the return fee is deducted from your refund (or charged for exchanges). Fees by country:

Country Return fee
Austria €11.20
Belgium €11.20
Czech Republic €22.00
Denmark €19.90
Finland €24.70
France €19.00
Germany €11.20
Greece €24.80
Hungary €24.70
Ireland €12.80
Italy €12.50
Luxembourg €18.90
Netherlands €15.50
Poland €20.20
Portugal €23.30
Slovakia €24.80
Sweden €24.70
United States €39.50

Prefer to ship on your own? You can, but you’ll need to cover the full cost and use a tracked service.

Defective items

If your item arrived damaged or faulty, email us immediately at info@ateneacollection.com (photos help).

Returned / undeliverable packages

If your order is returned to us, we’ll contact you by email or WhatsApp to resolve it quickly.

Questions? → info@ateneacollection.com